Overlooking the Heroes' Cross on the Caraiman Peak, Villa Ermitage is a family business in Bușteni, offering tourists a relaxing stopover reminiscent of the French Alps. Built-in a typical French structure and made with eco-friendly materials, Villa Ermitage has 12 accommodation spaces, a conference room, and dining services.

Business Challenges
 

Thanks to the quality of services provided, the number of guests at Villa Ermitage has steadily increased. Over time, managing reservations with Excel sheets became outdated. It involved a lot of manual work, and without real-time centralization, the accommodation unit faced overbooking situations.

To avoid such mistakes, the owners of Villa Ermitage decided to use a modern digital solution and chose the Pynbooking platform.

Solution

After initial discussions with the Pynbooking team, Villa Ermitage adopted several changes needed to improve its operations. The first step was to use PMS Cloud Hotel for centralized recording and processing of reservations through a Channel Manager synchronized with 9 online platforms.

This was followed by updating the property's website and integrating it with the Booking Engine. A 'Book Now' button was added with a 0% commission, facilitating online reservations directly from the website and their Facebook page, via various marketing campaigns.
 

For efficient issuance of fiscal receipts, the Pynbooking platform was integrated with a Datecs cash register.
 

Results

By adopting the Pynbooking platform, the representatives of Villa Ermitage enjoy:

• Tripling the number of direct bookings made through their website since the start of using the Pynbooking platform.
• Using the property management software from any internet-connected device, especially smartphones.
• Efficient management of promotional campaigns on their Facebook page.
• An increase in the number of online booking platforms through which they promote their offers, thereby improving the occupancy rate.
• Dynamic adjustment of room rates based on the season.
• More satisfied guests, as they've eliminated the risk of overbooking.
• Time savings through automating daily processes.